IPN Communications is proud to introduce Pharmacy Assist Ireland (PAI). This succinct and user-friendly manual includes the most pertinent information on selling medicines safely, how to deal with customers’ needs plus health and safety issues. It also includes basic and advanced techniques on advising customers of appropriate medicines and referrals.
PAI is designed for counter assistants working within every pharmacy in Ireland. The role of the counter assistant has shifted over the years to being an integrated member of the healthcare team, directly involved in patient care. Often the first point of contact for patients with health inquiries, counter assistants have an important role in assessing the needs of customers and in when to refer them to the pharmacist.
PAI is a highly approachable, unique reference guide, which takes a step-by-step method to explain the most common interface issues relating to pharmacy counter assistants. Topics addressed range from selling medicines safely to handling prescriptions and providing an overview of the most common disease areas presenting in pharmacy on a daily basis. Allergies, travel health and baby nutrition are amongst the numerous subjects that PAI focuses on, with symptomatic referral guidelines and advice.
A ‘first of its kind’ in Ireland, PAI is a completely easy to understand tool for staff to use as both reference guide and diary. As always, the team at IPN Communications Ltd is keen to hear your views, comments and opinions of the inaugural issue of PAI. To ensure our product continues to grow and develop, reflecting at the highest level the needs of our audience, please telephone or email with any suggestions you may have. These will be tremendously welcome as we strive to maintain our standards and launch innovative and useful publications for your requirements.
Any queries contact: Nicola McGarvey at