Community Pharmacy

eLearning Platform for Staff Training

In support of their aim to provide the best in professional healthcare and advice, Allcare Pharmacy has rolled out an interactive online eLearning programme to make staff training easier and more convenient.

Allcare Pharmacy trainer, Eimear Nee MPSI created the content for each course and also provides voice-over for the training modules. They were developed together with eLearning specialists Olive Media.

Over-the-counter training is the first course to be released and comprises 12 modules focused on conditions commonly encountered in community pharmacy and the associated treatment options available. It also provides information on legal requirements surrounding the sale of certain medicines.

“Pharmacies are a trusted source of advice for the public on medicines and health matters in the community,” said Eimear Nee MPSI, trainer with Allcare Pharmacy. “In order to uphold that trust, pharmacy teams have a responsibility to ensure that all information provided is accurate, clinically valid and in line with current evidence and best practice.”

Fifteen multiple choice questions follow each module in the over-the-counter course to check the understanding of the most important points in each module. In addition, patient scenario-based assessments are contained at both the half-way point and end of the programme.

The assessments support previous module learnings and reflect real customer interaction which pharmacy staff are required to manage on a daily basis. Activities are placed throughout the programme, directing the learner to carry out tasks or carry out supplementary reading to support their learning.

A certificate of completion is available after successfully passing individual modules and a final certificate is issued on successfully finishing the programme.

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