Jennifer Gallagher of Kildare Pharmacy received an enormous amount of nominations. One in particular that stood out was when she was critical in helping to recently save a patients’ life.
When a customer began having a seizure in the pharmacy, Jennifer dropped everything else that was going on, protected the customer, organised and administered a Buccolam pen and stayed with them until they came round and were feeling better. “She saved my life and I suffered no injuries because of the care Jennifer gave me,” they reflect.
Jenny was shocked by her nomination as she told us, “This was a huge surprise, not something I was expecting at all.
“As a Pharmacist I really enjoy patient engagement; I like making a difference. I think communication is key and there is a great sense of satisfaction when one makes a difference to help a customer/patient.
“Backed by a great team I was able to bring an essential service to the community — vaccination, (covid-19 and flu). There was a huge demand for this service and much needed training and skill incorporated a successful well executed service. Organisation, interpersonal skills and teamwork were essential to this service provision.
“My team is very important to me and without their help, without a good support network the service would cease. It has been a tough few years for everybody, but thankfully we have all pulled through. With illness, staff shortages and supply and demand of essential items not readily available we have managed well.
“During the pandemic Pharmacy was the only patient facing medical service that was readily available to all in need unless hospitalisation was needed of course. GP’s were predominately using phone consultation and in my opinion extra pressure was put on all of us in the Pharmacy to deal with this footfall, I was thankful for a supportive team even though the pressure sometimes was overwhelming.
“The Pharmacy support team are often the first patient contact when entering the Pharmacy. They set the tone for what can be expected of a healthcare service we provide, This nomination recognises the immense effort we have accomplished over the last few years and it is reflects the integral role we play in our community.”
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